Meet Scout, Quill and Fetch

Rookery's assistant is three helpers. Each one has a single job, and they work in the open, right in your conversations. In Settings, they're listed under Agents.

• Scout sorts and guards. Scout reads every new email first. It picks a topic, marks the urgent ones, and warns you when an email looks like a scam. If a reply is needed, Scout hands the conversation to Quill.
• Quill writes. Quill drafts replies from the conversation, your team's notes and your playbook. Each draft lists its sources and waits for your yes.
• Fetch chases. Fetch files documents from your mail, checks what people upload, and reminds them about anything still missing.

Ask a helper for help

1. Open a conversation.
2. To have Quill write the reply, open the Assignee menu and pick Quill (agent).
3. Or write an internal note and type @Quill, then say what you want. For example: "@Quill tell her the order ships Monday."
4. Quill's draft shows up in the conversation and in Needs your yes.

Pause a helper

1. Go to Settings → Agents. Only owners and admins can open it.
2. Untick Active for the helper you want to pause.
3. A paused helper does nothing and can't be assigned until you turn it back on.

Good to know

• You see what the helpers did on Today, under "While you were away".
• When Scout is reading an email, the conversation says "Scout is reading this…". When Quill is writing, it says "Quill is drafting a reply…".
• If a helper can't finish something, it leaves a note saying a person needs to take it.
• The Team playbook in Settings → Agents holds facts and policies every helper may use, like opening hours or your refund rule.