# Meet Scout, Quill and Fetch

Rookery's three helpers each have one job. Scout reads new mail first, Quill drafts replies, and Fetch collects and checks documents.

Getting started · Updated October 11, 2026 · https://userookery.com/help/meet-the-helpers/

Rookery's assistant is three helpers. Each one has a single job, and they work in the open, right in your conversations. In Settings, they're listed under **Agents**.

- **Scout sorts and guards.** Scout reads every new email first. It picks a topic, marks the urgent ones, and warns you when an email looks like a scam. If a reply is needed, Scout hands the conversation to Quill.
- **Quill writes.** Quill drafts replies from the conversation, your team's notes and your playbook. Each draft lists its sources and waits for your yes.
- **Fetch chases.** Fetch files documents from your mail, checks what people upload, and reminds them about anything still missing.

## Ask a helper for help

1. Open a conversation.
2. To have Quill write the reply, open the **Assignee** menu and pick **Quill (agent)**.
3. Or write an internal note and type `@Quill`, then say what you want. For example: "@Quill tell her the order ships Monday."
4. Quill's draft shows up in the conversation and in **Needs your yes**.

## Pause a helper

1. Go to **Settings → Agents**. Only owners and admins can open it.
2. Untick **Active** for the helper you want to pause.
3. A paused helper does nothing and can't be assigned until you turn it back on.

## Good to know

- You see what the helpers did on **Today**, under "While you were away".
- When Scout is reading an email, the conversation says "Scout is reading this…". When Quill is writing, it says "Quill is drafting a reply…".
- If a helper can't finish something, it leaves a note saying a person needs to take it.
- The **Team playbook** in Settings → Agents holds facts and policies every helper may use, like opening hours or your refund rule.