Approve a draft, and undo a send

When Quill writes a reply, it waits for you. You can send it as it is, change it first, or ask Quill to try again. Nothing goes out until you say yes.

Approve from the list

1. Open Needs your yes in the sidebar. The page lists every draft that's waiting, oldest first.
2. Each card shows who it's to, the first lines of the reply, Quill's confidence, and its Sources.
3. Click Approve to send it as it is.
4. Click Open and edit to change it inside the conversation first.
5. Click Discard to throw it away. Quill won't try again.

Edit or send back in the conversation

1. Open the conversation. The draft card says Reply drafted by Quill.
2. Change any words in the box.
3. Click Approve and send.
4. Or click Send back. Under "What should Quill change?", write what you want, like "Shorter, and offer Thursday." Quill writes a new draft. Leave the box empty to just discard the draft.

Undo a send

Every reply you send or approve waits 20 seconds before it goes. The message shows Sending in with a countdown and an Undo button. Click Undo and the email stays with you. The text goes back into the reply box so you can fix it.

Good to know

• On Today, drafts show up with a Draft ready sticker.
• Approve from the list marks the conversation as waiting on the customer. In the conversation, you can untick Mark as waiting on the customer before you send.
• If the draft asks for documents, approving also sends the upload link. See ask someone for documents.
• After the undo window ends, the email is gone. You'll see "Too late to undo" if you try.
• A new draft replaces an older one nobody acted on.
• There are no keyboard shortcuts for approving yet.