Monday at a six-person design agency.
hello@ for new work, projects@ for clients. Six people, a lot of threads, one place to see who has what.
— a six-person design agency · Example
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9:05
A new brief, already with the right person.
A café chain writes to hello@ about a new menu design. The rule for new enquiries gives it to Dana and marks it High, so it's first on her list.
New menu design for 12 cafés Reply due by 1:05 pm (4 working hours, High) -
10:30
“Where are we with them?”
A client asks for a status update. Sam wasn't on the last call, so he asks Rookery in a note before he replies.
Note · only your team sees this Sam: @Rookery where are we with the homepage? Rookery: Second round of designs sent Thursday. They asked for a darker header, and nobody has replied yet. Sources: 3 messages -
11:15
The files they forgot, asked for once.
The client's logo files haven't arrived. Sam asks for exactly what's missing, with a link to upload: no account, no password. Rookery reminds them if nothing comes.
Asked for 2 things WaitingLogo files (SVG or PDF) WaitingBrand colours -
14:00
Out tomorrow? Hand it on.
Dana is off on Tuesday. She hands the café brief to Sam with one line of context, and it lands in his turn.
“They want a call before the quote. Thursday works for them.” -
16:30
Before everyone leaves.
The lead opens Who has what. One client email is at risk of missing its reply target, so she takes it herself.
Sam5 open Ade3 open · 1 at risk Rookery1 draft -
17:10
The invoice that wasn't.
“Our bank details have changed” arrives from a lookalike of a supplier's address. Rookery flags it and says why. Nobody pays it.
Possible phishing “Our bank details have changed”
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