Choose how much Quill may do on its own

At first, every reply Quill writes waits for your yes. As you come to trust it with a kind of email, like order updates, you can let it do more. You choose this one topic at a time, and only a person can change it.

The four levels

• Suggest: Quill only leaves its idea for a reply as a note in the conversation.
• Draft: Quill writes the reply, and it waits for you in Needs your yes. This is where every topic starts.
• Send with undo: Quill sends the reply by itself after a 10-minute undo window.
• Autonomous: Quill sends the reply by itself after a 30-second undo window.

Change a level

1. Go to Settings → Agents. Only owners and admins can open it.
2. Find Autonomy by topic in Quill's section.
3. Each topic has its own row: Order status, Damaged item, Refund request, Billing, Warranty, Sales lead and General.
4. Click the level you want for that topic.

Know when to move up

Next to each topic you'll see Quill's track record from the last 90 days, like "24 drafts · 92% approved unchanged". The bar shows how many you approved as they were, edited, or sent back.

Once at least 10 drafts on a topic were approved, and 90% of them went out unchanged, Rookery shows Eligible to move up. It's only a hint. The level doesn't change until you click it.

Good to know

• If Quill isn't sure about a reply, it never sends it by itself. It waits for your yes, whatever the level.
• Quill doesn't draft replies to emails Scout flagged as a possible scam, unless you @mention it and say what to write.
• Replies Quill sends by itself still show a countdown and an Undo button in the conversation.
• You can also give Quill Instructions, like your tone or sign-off, in the same section.
• These levels are only for Quill. Scout and Fetch don't send replies.