# Write a new email

Start a new email with the Write button or the c key, or let Quill start it from one line. Your draft is saved as you type, and every send has a 20-second undo.

Getting started · Updated October 11, 2026 · https://userookery.com/help/write-a-new-email/

You can start a new email from anywhere in Rookery. Your words are saved on your device as you type, so a closed tab doesn't lose them.

## Write and send

1. Click **Write** in the sidebar, or press `c`. On a phone, tap the pen button.
2. If you have more than one inbox, pick the address to send **From**.
3. Type a name or address in **To**, and pick the person from the list. To copy others in, click **Cc** and add them the same way.
4. Add a **Subject**. Every email needs one.
5. Write your message.
6. Click **Send**, or press `⌘Enter` (`Ctrl+Enter` on Windows).

## Checks on who it's to

Rookery looks at the addresses in **To** and **Cc** as you add them, with plain rules (no AI), so the email reaches the person you mean:

- **A likely typo:** "Did you mean dana@lumenstudio.example? (14 emails)". Click **Use it** to swap in the address your team already writes to.
- **Scout flagged them before:** a red line asks you to check it's the person you mean.
- **Someone new:** a quiet note when nobody on your team has written to this address, or to anyone at their company, before.

These checks only use mail you can already see. The same checks run on **Cc** when you reply in a conversation. There, anyone new to the conversation also gets a quiet line, "They'll see the email you're replying to.", since your reply carries it (see [The email you're replying to](https://userookery.com/help/the-email-youre-replying-to/)).

## The / menu

Type `/` at the start of a line, or after a space, to see what you can add while you write. Keep typing to narrow the list, and press `Enter` to pick. `Esc` keeps the `/` as you typed it. The same menu works in a new email and in a reply:

- **Start with Quill**
- **Offer times**
- **Ask Dana for…** documents or a yes
- **Request documents**
- **Booking link**, for each of your booking pages. In a reply, the link is made for that conversation: it books into it, filled in for them, once (see [Send a booking link in a reply](https://userookery.com/help/booking-link-in-a-reply/))
- **Send as a secure link**, or **Send normally** to turn it off
- Your [snippets](https://userookery.com/help/signatures-and-snippets/), and the team's, by name

## Start with Quill

Not sure how to begin? Tell Quill what the email is about in one line, and it writes the start for you.

1. Fill in **To** first, so Quill knows who it's for. It reads what your team already knows about them, like open conversations and anything you promised.
2. Under the message, click **Start with Quill**, or press `⌘J` (`Ctrl+J` on Windows). You can also type `/` in the message and pick **Start with Quill**.
3. Type one line, like "Tell Lumen the pilot is confirmed for 12 seats, start Nov 3".
4. Click **Write it**, or press `Enter`. "Quill is writing your email…" shows while it works.

Quill's words come in as suggestions, tinted green. Anything Quill doesn't know, like a price nobody mentioned, becomes a grey blank for you to fill in. Quill never sends.

## Accept or reject Quill's suggestions

A bar above the message says how many changes Quill suggests. Words Quill would add are tinted green and underlined, with Quill's face at the start. Words it would take out are struck through.

- Put the cursor in a suggestion, then press `⌥Enter` to accept it or `⌥Backspace` to reject it (`Alt` on Windows). You can also click **Accept** or **Reject** in the bar.
- Press `⌥]` and `⌥[` to go to the next and previous suggestion.
- Click **Accept all** or **Reject all** to decide them all at once (`⌥⇧Enter` and `⌥⇧Backspace`).
- You can't send while suggestions are waiting. Send says "Accept or reject Quill's suggestions first." and takes you to the first one.

If someone is writing the email with you, they see the same suggestions, and either of you can decide them. Accepting is an ordinary edit, so `⌘Z` undoes it.

## Rewrite with Quill

1. Select some words.
2. Press `⌘J`, or click **Rewrite** in the bubble over the words, or the rook in the toolbar.
3. Pick **Shorter**, **Friendlier**, **More direct** or **Fix grammar**.

Quill's version comes in as a suggestion: your words struck through, Quill's after them. Quill keeps every number, date, link, address and blank as it was. If its version changed one, your words stay and you'll see why.

## Offer times in a new email

You can offer a few of your free times in the first email, so they can book one with a click. Offer times comes with Pro.

1. Fill in **To** first, so the times show in their time zone.
2. Type `/` in the message and pick **Offer times**, click the calendar button in the send row, or press `⌘⇧A` (`Ctrl+Shift+A` on Windows).
3. Tick up to six times, then click **Offer 3 times** (the number is how many you ticked).

The times show under the message as "Offering 3 times", with **Change** and **Remove**. Nothing is offered or held while you write: when you send, the offer is made on the new conversation and the times go at the end of the email, each one a link that books it. From then, the times are held for you for 2 working days. If you throw the draft away, nothing was offered. If a time stops being free before you send, Rookery says so and doesn't send, so you can pick again.

## Undo a send

After you send, the email shows at once in the shape of its new conversation, marked **Sending…**, and a moment later you land in the conversation itself. A countdown shows **Sending in** with an **Undo** button. You have 20 seconds. If you click **Undo**, the email doesn't go, and your text goes back in the reply box so you can fix it. Everything still in its undo window is also in [Outbox](https://userookery.com/help/outbox/), with its own **Undo**.

If Rookery can't send it (an address it can't use, a blank left in), you're back in the email with every word as you left it, and a line says why. Fix it and click **Send** again.

## Good to know

- Under the message you'll see "Saved on this device" and when it was last saved.
- **Close** goes back to your inbox and keeps the draft. **Discard** throws it away.
- Drafts follow you to every device you sign in on. **Drafts** (in `⌘K`) lists everything you started and haven't sent, new emails and replies, grouped by what each one still needs. A draft that's ready can be sent from there after one look over it.
- When they reply, the answer lands in the same conversation. Until then, it waits in your **Waiting** tab, assigned to you.
- If you use the Screener, people you write to are let in automatically.
- You can't add Bcc yet.
- You can also start an email from `⌘K`: choose **Write a new email**.
- Each person can ask Quill up to 60 times an hour while writing. If you reach that, Rookery says when you can ask again.
- Screen readers hear each suggestion as it's reached, like "Quill suggests adding: …", and what happens after you accept or reject it.