# People, and addresses many people share Everyone your team writes with, a page each, and how Rookery keeps people apart when one address carries many names, like a service or a support team. Getting started · Updated October 17, 2026 · https://userookery.com/help/people/ **People** lists everyone your team writes with, newest first. Each person has a page with their details, who looks after them, what's open now and everything the team has said with them. ## A person's page - **Their name** is the one in their first email, until someone on your team saves another one with **Save name**. A saved name always wins. If their email says something else, you see it beside the name as `as “…”`. - **Owner** is the teammate who looks after them. Routing rules can give their new mail to that person first. - **VIP** lets routing rules and Rookery's priority suggestion treat their mail as more important. - **Everything with them** shows every conversation, note and file across the team that you can see. You only ever see people from mail you can see. Someone who only wrote to a teammate's private inbox isn't on your list at all. ## One address, many people Rookery knows people by their email address. Some addresses carry many people's names, so Rookery treats them differently: - **A service passing messages on.** A networking site, a marketplace, a form tool or a mailing list sends other people's messages from its own address, like "Jane Doe via Linkup". Their page shows the service, with the sticker **Passes on messages**. - **A team answering from one address.** Several people at one company reply from `support@` or `hello@`, like "Maya at Acme". Their page shows the team, like **Acme Support**, with the sticker **Team address**. Rookery decides this by itself once it sees three or more different people's names on one address. It looks at how the names are written ("via", "at", "from"), whether the address is a no-reply or notification address, whether the mail came from a list or a machine, and whether they answer your replies. When it can't tell, it treats the address as a team, so the conversation stays a real conversation. Some addresses always stay one person: - Someone whose name changes once or twice, like "Dana Wells" becoming "Dana Wells-Park". - A personal mailbox at Gmail, Outlook, iCloud and the like, even when a couple shares it and signs with both names. It never gets a team badge. ### What you see on each email - From a service: **Jane Doe via Linkup**, with Jane's initials and the service's small icon in the corner. - From a team: **Maya at Acme Support**. When you reply, Rookery greets the person who signed the email ("Hi Maya"), never the service or the team. ### The name on their page The page is named after the service or the team, never after whoever wrote first. If someone on your team saves a name for it, that name wins. Clear a saved name and it goes back to the service's or team's name. ### People via a service A service's page lists the people it passed on, each with how many emails they sent and how many you haven't opened. Open one to see just their emails. Each of these is only a name the service printed, so Rookery marks it **Unverified**. Rookery never makes them a contact of their own and never joins them with anyone by itself. They never change who a routing rule gives mail to, and a reply goes where the email says, never to the person directly. If a service's address can't take replies, Rookery warns you as usual. When someone you already know has the same name, the page asks **Same person as Jane Doe (acme.example)?** Only say **Yes** if you know. Then both pages link to each other. **No** means Rookery won't ask about that person again, and **Not the same** takes a link back. Some services send each conversation from a new address of its own. Rookery groups those people by their name, so all of Jane's emails still land on Jane's page. ### People who wrote from a team A team's page lists the people who wrote from its address, by name. Your conversations stay with the team, so whoever picks up the next email has the whole history, and routing can still send the team's mail to the teammate who looks after them. ### Private inboxes What Rookery learns about an address from your private inbox stays there. If a service writes to your private inbox under many names, only your own mail shows them that way. Your team keeps seeing the address as it looks from the team's inboxes, and never sees the names from your private mail. ## Search for people Search finds people by name or address, and people via a service by the name the service printed, like "Jane Doe via Linkup". See [Search everything you can see](https://userookery.com/help/search/).